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Scope, availability and quotation are confirmed before a booking is accepted. Please contact us promptly if your plans change.
Changes
Date, route, scope or document changes are reviewed subject to availability. Any revised scope and quotation must be agreed before implementation.
Cancellation fees
Fees are calculated on the tax-inclusive agreed service price. The following schedule applies before the scheduled service time (Japan Standard Time).
| Notice before service | Cancellation fee |
|---|---|
| 7 days to more than 72 hours | 20% |
| 72 hours to more than 24 hours | 50% |
| 24 hours or less | 100% · No refund |
Timing clarification
At exactly 72 hours, the 50% band applies; at exactly 24 hours, the 100% band applies. For more than 7 days’ notice or translation work without a scheduled service time, conditions are confirmed in the quotation before acceptance.
Payment & preparation
After the request and quotation are confirmed, invoicing and payment precede the preparation meeting and service delivery. Requirements, documents and arrangements are agreed in advance.